At Northside Premier Cleaners, we believe exceptional service starts with clear communication and shared expectations. These policies help us provide consistent, detail-driven cleaning while respecting your home, your time, and our cleaning team.
Our cleaners are trained to care for fine finishes, detailed spaces, and family homes with precision and attention to detail. We take pride in delivering a thorough, polished clean—not simply checking items off a list.
We value your time. We will arrive within your scheduled service window and communicate with you if circumstances arise that affect your appointment.
We treat your home and belongings with care. Our team respects your property, privacy, and personal space while working thoughtfully around your belongings and finishes.
If something changes on our end—or if we encounter something that affects the scope or completion of your service—we will communicate with you promptly.
We reserve time specifically for your home and schedule our team accordingly. We ask that cancellations or rescheduling requests be made at least two business days before your scheduled service.
Appointments canceled or rescheduled with less than the required notice may be subject to a cancellation fee of up to the full scheduled service amount.
We understand that emergencies and unexpected circumstances happen. If something unavoidable comes up, please contact us as soon as possible so we can discuss the situation.
For the best possible results, please have personal items, clothing, dishes, toys, and other belongings reasonably picked up before your cleaning. Our service is designed to clean your home—not organize or put away personal belongings.
The more accessible surfaces are, the more thoroughly our team can clean them.
For safety and liability reasons, our team does not move large, heavy, or unusually difficult-to-move furniture or appliances.
If you would like an area underneath or behind an item cleaned, please move the item before our arrival whenever possible.
We love furry family members! However, pets can become stressed or accidentally interfere with cleaning equipment and products.
For their safety and comfort, please secure pets in a safe area during your cleaning if necessary.
We reserve the right to request that a pet be secured if its behavior prevents our team from safely or effectively completing the service.
For move-in or move-out services, the home must be completely empty of personal belongings and reasonably ready for cleaning before our team arrives.
If the property is not vacant or contains substantially more belongings than anticipated, the scope and price of the service may need to be adjusted.
Our team must have safe and reliable access to the property, as well as working water and electricity, unless alternative arrangements have been made in advance.
If we arrive and are unable to begin the scheduled service because the home is inaccessible, lacks necessary utilities, or is otherwise not reasonably prepared for cleaning, a the full scheduled service amount may apply.
Our services are priced and scheduled based on the condition of the home and the scope selected at the time of booking.
If the condition of the home is substantially different from what was described or anticipated—for example, excessive buildup, heavy clutter, extensive pet hair, neglected areas, or other conditions requiring significantly more time—we will communicate with you before proceeding with work outside the agreed-upon scope.
If additional time, labor, or services are recommended, we will discuss the options and obtain your approval before additional charges are incurred.
Our goal is always to find the best solution for your home while avoiding surprise charges.
Please let us know about any delicate surfaces, specialty finishes, valuable items, or areas requiring special care before your appointment.
We ask that fragile, irreplaceable, or highly valuable items be secured or stored away before our team arrives.
Our team will use reasonable care while providing services. However, Northside Premier Cleaners cannot be responsible for damage resulting from pre-existing conditions, improperly installed or maintained fixtures, defective materials, ordinary wear and tear, or items that are unusually fragile or unstable.
If you notice an issue following your cleaning, please contact us promptly so we can review the situation with you.
To help maintain our quality standards and document the condition of a home, our team may take photographs before and/or after cleaning.
These photographs are primarily used for:
Quality assurance and service documentation
Communicating the condition of the home with our team
Documenting areas requiring additional attention
Resolving questions or concerns regarding the condition or scope of a service
Training and improving our cleaning processes
We make every effort to photograph only areas relevant to the cleaning service and to avoid capturing personal information or unnecessary personal belongings whenever possible.
Photographs taken for service documentation are not automatically used for advertising or social media.
By booking a service, you authorize Northside Premier Cleaners to process payment using the payment method provided. The fully scheduled service amount will be placed on a hold on the date of service. As part of our satisfaction guarantee, we will contact you after your first service to ensure your satisfaction before proceeding with payment.
Any additional services or charges outside the original scope will be discussed and approved before work begins.
In the event the final service amount is less than the scheduled service amount, only the due amount will be charged and the remaining balance is credited back to your card, generally within 2-3 business days.
By providing your phone number and opting in to receive text messages from Northside Premier Cleaners, you consent to receive SMS messages related to your services and our business.
Messages may include:
Appointment confirmations and reminders
Scheduling and service updates
Requests for information needed to complete your service
Follow-up communications
Customer service messages
Occasional promotional or marketing messages, where separately permitted
Message frequency varies based on your relationship with Northside Premier Cleaners and your interactions with us. We aim to keep messages relevant and reasonably limited.
You may opt out of SMS messages at any time by replying STOP to a message from us. After you opt out, you may receive one final message confirming your request, and no further messages will be sent unless you provide consent again.
For assistance, reply HELP or contact us directly.
Message and data rates may apply depending on your mobile carrier and plan. Northside Premier Cleaners is not responsible for charges imposed by your mobile carrier.
We respect your privacy and handle personal information in accordance with our Privacy Policy.
We make reasonable efforts to maintain reliable communication services but cannot guarantee uninterrupted or error-free SMS delivery. Delays or interruptions may occur due to circumstances outside our control, including mobile carrier or network issues.
Northside Premier Cleaners may update these policies from time to time as our services, procedures, or legal requirements change. The most current version will be posted on this page.
By booking services with Northside Premier Cleaners, you acknowledge that you have had the opportunity to review and agree to these Policies & Service Terms.
Thank you for trusting Northside Premier Cleaners with your home.
Because you deserve the best.