Expectations

• High Standards Every Time – Our cleaners are trained to care for fine finishes, luxury spaces, and family homes with precision and attention to detail.

• Reliable Scheduling – We value your time and arrive promptly within your scheduled window.

• Respect for Your Home – We treat every property as if it were our own, with care for belongings, surfaces, and privacy.

• Clear Communication – If something changes on our end, we’ll let you know right away.

What We Ask of You

• Cancellations – We kindly request 24 hours’ notice for cancellations. Appointments canceled with less than 24 hours’ notice will incur a $35 cancellation fee.

• Furniture – For safety and liability reasons, our team does not move large or heavy furniture. Please move items in advance if you’d like those areas cleaned.

• Pets – We love furry family members! To keep them safe and comfortable, please secure pets during the cleaning.

• Move-In/Out Cleaning – Please ensure the home is completely empty.

• Access & Trip Charges
  If we arrive and the home is not prepared for cleaning—for example, lacking water or power, or being in a condition beyond the agreed-upon scope—a $50 trip charge will apply.

• Scope of Service
  If the home’s condition exceeds the scheduled scope, we will consult with you directly to determine the best approach. Should the change result in additional expenses, these will be discussed and approved prior to commencing services, ensuring there are no surprise fees. This allows us to meet your needs effectively and complete the job to your satisfaction.

A Shared Commitment

We believe the best results come from partnership. By setting clear expectations, we ensure your home is cared for with the highest quality while providing our team the structure they need to succeed.

Together, we create the polished, comfortable spaces you love coming home to.